News

Beyond Compliance

For some, compliance is viewed as a requirement to satisfy—a policy to follow or another box to check. At ProVest, we see it differently. Continue Reading

Your paralegal isn't the bottleneck. Your process server model might be.

Most firms track what they spend on service of process itself. Managing it is a different story, and one that doesn’t always get measured. Continue Reading

H.R. 3213 Gains Momentum in Congress

H.R. 3213: Restoring Court Authority Over Litigation Act Included in House CFPB Reform Package as Rep. Fitzgerald Presses for Congressional Action Continue Reading

NCBA 2026 Scholarship Winner: Sofia Pallares

NCBA 2026 Scholarship Winner: Sofia Pallares We're excited to announce that Sofia Pallares has been selected as the 2026 NCBA Scholarship recipient, generously sponsored by Barron & Newburger Foundation. Sofia will be attending the University of Michigan and has graciously granted permission... Continue Reading

Rethinking Pre-Litigation Debt Collection Strategies for a Digital-First Era

Pre-litigation debt collection strategies are undergoing a structural transformation driven by digital engagement, regulatory expectations, and shifting consumer behavior. Continue Reading

No Country for Old Portals

Newly released Q1 2026 data indicates consumer credit conditions may be beginning to normalize, with both credit card charge-offs and delinquency rates moving lower. Continue Reading

Q1 2026 Credit Card Charge-Offs Ease

Newly released Q1 2026 data indicates consumer credit conditions may be beginning to normalize, with both credit card charge-offs and delinquency rates moving lower. Continue Reading

Why Verbal Card Capture is the Hidden PCI Risk in Modern Collections

For many agencies, phone-based payments remain the most effective way to resolve accounts, but they also represent one of the most misunderstood compliance risks in modern collections operations. Continue Reading

Optimize Legal Collections Payment Plans with Automated Interest Accrual and Flexible Management

Josh Allen, Founder and CEOTratta Legal collections firms that manage payment agreements across pre-judgment, post-judgment, and settlement phases carry the operational burden of getting them right. The CFPB received approximately 207,800 debt collection complaints in 2024, nearly double the... Continue Reading

Three strategies to win more placements

The traditional growth playbook for collections law firms hasn't changed: hire more attorneys, add support staff, or outsource to an offshore call center. Hiring is expensive. Outsourcing is cheaper but comes at a cost to quality, and clients generally prefer that you keep the process in-house. Continue Reading

Q4 2025 Credit Card Charge-Offs Continue to Show Signs of Stabilizing at an Elevated Level

Joel Rosenthal, VP Credit Collections Business Development & Client RelationsProVest In the fourth quarter of 2025, credit card charge-offs and delinquency rates—often viewed as an early indicator of future charge-offs—declined very slightly. More significantly both metrics... Continue Reading

The Future is Now: Why Vertican’s Technology Is More Modern Than Ever

Isaac Goldman, CEOVertican Technologies, Inc. Recently, our leadership team took part in an exercise I found both enlightening and humbling. Each of us reached out to a client for a brief but candid conversation about three things: what Vertican could start doing, what we should stop doing, and... Continue Reading