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Another Way to Maximize the Value of Litigated Accounts
Another Way to Maximize the Value of Litigated Accounts

By Joel Rosenthal, ProVest VP, Head of Credit Collections Business Development & Client Relations Collection litigators often face a common issue: a backlog of accounts that have proven difficult to serve. These accounts, while still within the statute of limitations, may Continue Reading

Date posted06/26/2025


Law Firms See 10% Growth in Payments as AI Agents Handle After-hour Calls
Law Firms See 10% Growth in Payments as AI Agents Handle After-hour Calls

Collection law firms face a fundamental problem. While they specialize in legal judgments and complex collections that require court action, most of their incoming calls are simple payment arrangements from people who received notices. Continue Reading

Date posted06/26/2025


Q1 2025 Credit Card Charge-Offs and Delinquencies Show Slight Reduction
Q1 2025 Credit Card Charge-Offs and Delinquencies Show Slight Reduction

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and loan delinquencies have experienced another quarterly decrease. According to first-quarter 2025 data, credit card charge-offs decreased to 4.29%, down from... Continue Reading

Date posted06/2/2025


Balancing Innovation and Obligation: The Promise and Privacy Pitfalls of AI in Debt Collection
Balancing Innovation and Obligation: The Promise and Privacy Pitfalls of AI in Debt Collection

By Stephanie Iyayi, Legal Counsel, ConvergentDS Artificial intelligence (AI) is rapidly transforming the legal and financial services landscape. From predictive analytics to automated customer communications, AI presents real opportunities for law firms and creditors’ rights professionals to enhance Continue Reading

Date posted06/2/2025


3 Keys to Exceptional Customer Service in the Process-Serving Industry
3 Keys to Exceptional Customer Service in the Process-Serving Industry

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Introduction: In today's technology-driven world, the significance of personalized and efficient customer service should not be overlooked. This article explores the vital role of... Continue Reading

Date posted03/20/2025


Q4 Credit Card Charge-Off Rates and Delinquencies Both Decline Slightly
Q4 Credit Card Charge-Off Rates and Delinquencies Both Decline Slightly

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Recent data reveals a slight decrease in credit card charge-off rates, marking the first decline in the post-COVID era. The charge-off rate has dipped from 4.61% to 4.58%. While... Continue Reading

Date posted02/21/2025


Credit Card Charge-Offs and Delinquencies Hit 13-Year High, Are They Peaking?
Credit Card Charge-Offs and Delinquencies Hit 13-Year High, Are They Peaking?

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies hit a 13-year high, according to the Federal Reserve’s third-quarter report. Third-quarter 2024 data reveals that... Continue Reading

Date posted12/3/2024


Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain
Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain

Any law firm that has a collections program would benefit from digital customer engagement methods that lower their servicing costs per file while generating more customer engagement, leading to increased revenue potential and earning more placements from clients. Initial Demand Letters (IDL) or... Continue Reading

Date posted11/12/2024


Do Your Vendors Offer Exceptional Customer Service?
Do Your Vendors Offer Exceptional Customer Service?

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations In today's tech-heavy world, reaching a person ready and able to assist is rare. While several vendors work in the creditor rights industry, not all are equal. What distinguishes an... Continue Reading

Date posted09/25/2024


Credit Card Charge-Offs and Delinquencies Increased to More Than a 12-year High
Credit Card Charge-Offs and Delinquencies Increased to More Than a 12-year High

According to Federal Reserve’s Q2 Data By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies continue to be at a more than 12-year high, according to the Federal... Continue Reading

Date posted08/27/2024


Navigating Workforce Challenges: Unlocking Innovative Solutions for Law Firms and Agencies
Navigating Workforce Challenges: Unlocking Innovative Solutions for Law Firms and Agencies

By Brandon Speaks, Senior Vice President, Provana The past four years have brought a whirlwind of change to the workforce, presenting both challenges and opportunities for organizations, especially for law firms and agencies. Balancing client performance expectations, maintaining operational... Continue Reading

Date posted08/13/2024


Skipping Stones and Skip Tracing Files
Skipping Stones and Skip Tracing Files

Maximize Your Service Rate and Liquidations with Expert Skip Tracing Services By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Like a smooth stone skipping across a tranquil lake, expert skip-tracing services create a... Continue Reading

Date posted07/24/2024