Want to contribute an article to NCBA website? Contact membership@creditorsbar.org.
By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and loan delinquencies have experienced another quarterly decrease. According to first-quarter 2025 data, credit card charge-offs decreased to 4.29%, down from... Continue Reading
By Stephanie Iyayi, Legal Counsel, ConvergentDS Artificial intelligence (AI) is rapidly transforming the legal and financial services landscape. From predictive analytics to automated customer communications, AI presents real opportunities for law firms and creditors’ rights professionals to enhance Continue Reading
By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Introduction: In today's technology-driven world, the significance of personalized and efficient customer service should not be overlooked. This article explores the vital role of... Continue Reading
By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Recent data reveals a slight decrease in credit card charge-off rates, marking the first decline in the post-COVID era. The charge-off rate has dipped from 4.61% to 4.58%. While... Continue Reading
By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies hit a 13-year high, according to the Federal Reserve’s third-quarter report. Third-quarter 2024 data reveals that... Continue Reading
Any law firm that has a collections program would benefit from digital customer engagement methods that lower their servicing costs per file while generating more customer engagement, leading to increased revenue potential and earning more placements from clients. Initial Demand Letters (IDL) or... Continue Reading
By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations In today's tech-heavy world, reaching a person ready and able to assist is rare. While several vendors work in the creditor rights industry, not all are equal. What distinguishes an... Continue Reading
According to Federal Reserve’s Q2 Data By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies continue to be at a more than 12-year high, according to the Federal... Continue Reading
By Brandon Speaks, Senior Vice President, Provana The past four years have brought a whirlwind of change to the workforce, presenting both challenges and opportunities for organizations, especially for law firms and agencies. Balancing client performance expectations, maintaining operational... Continue Reading
Maximize Your Service Rate and Liquidations with Expert Skip Tracing Services By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Like a smooth stone skipping across a tranquil lake, expert skip-tracing services create a... Continue Reading
Starting in 2018, TransUnion has commissioned an industry survey and research report to identify trends in the debt collection industry each year. TransUnion has partnered with ReceivablesData.com, a newly formed team that has a deep understanding of the receivables management industry to conduct... Continue Reading
Asian American, Native Hawaiian, and Pacific Islander Heritage Month is in May. During this month, people in the United States learn about and celebrate the important and positive impact that generations of Asian Americans, Native Hawaiians, and Pacific Islanders (“AANHPI”) have had on... Continue Reading
