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Q1 2025 Credit Card Charge-Offs and Delinquencies Show Slight Reduction
Q1 2025 Credit Card Charge-Offs and Delinquencies Show Slight Reduction

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and loan delinquencies have experienced another quarterly decrease. According to first-quarter 2025 data, credit card charge-offs decreased to 4.29%, down from... Continue Reading

Date posted06/2/2025


Balancing Innovation and Obligation: The Promise and Privacy Pitfalls of AI in Debt Collection
Balancing Innovation and Obligation: The Promise and Privacy Pitfalls of AI in Debt Collection

By Stephanie Iyayi, Legal Counsel, ConvergentDS Artificial intelligence (AI) is rapidly transforming the legal and financial services landscape. From predictive analytics to automated customer communications, AI presents real opportunities for law firms and creditors’ rights professionals to enhance Continue Reading

Date posted06/2/2025


NCBA 2025 Scholarship Winner: Hutton Parsons
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NCBA 2025 Scholarship Winner: Hutton Parsons

NCBA 2025 Scholarship Winner: Hutton Parsons We're excited to announce that Hutton Parsons was selected as this year's recipient for the NCBA 2025 Scholarship sponsored by Barron & Newburger Foundation. Hutton is a 2nd year law student at the... Continue Reading

Date posted06/2/2025


3 Keys to Exceptional Customer Service in the Process-Serving Industry
3 Keys to Exceptional Customer Service in the Process-Serving Industry

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Introduction: In today's technology-driven world, the significance of personalized and efficient customer service should not be overlooked. This article explores the vital role of... Continue Reading

Date posted03/20/2025


Q4 Credit Card Charge-Off Rates and Delinquencies Both Decline Slightly
Q4 Credit Card Charge-Off Rates and Delinquencies Both Decline Slightly

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Recent data reveals a slight decrease in credit card charge-off rates, marking the first decline in the post-COVID era. The charge-off rate has dipped from 4.61% to 4.58%. While... Continue Reading

Date posted02/21/2025


Credit Card Charge-Offs and Delinquencies Hit 13-Year High, Are They Peaking?
Credit Card Charge-Offs and Delinquencies Hit 13-Year High, Are They Peaking?

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies hit a 13-year high, according to the Federal Reserve’s third-quarter report. Third-quarter 2024 data reveals that... Continue Reading

Date posted12/3/2024


Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain
Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain

Any law firm that has a collections program would benefit from digital customer engagement methods that lower their servicing costs per file while generating more customer engagement, leading to increased revenue potential and earning more placements from clients. Initial Demand Letters (IDL) or... Continue Reading

Date posted11/12/2024


NCBA Files Amicus Before the U.S. Supreme Court | United States v. Miller
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NCBA Files Amicus Before the U.S. Supreme Court | United States v. Miller

On Friday, September 27, 2024, NCBA filed an Amicus Brief in the Supreme Court case, United States v. Miller, No. 23-824. The Supreme Court granted certiorari on the following question: Whether a bankruptcy trustee may avoid a debtor’s tax payment to the United States under Section 544(b)... Continue Reading

Date posted10/1/2024


Do Your Vendors Offer Exceptional Customer Service?
Do Your Vendors Offer Exceptional Customer Service?

By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations In today's tech-heavy world, reaching a person ready and able to assist is rare. While several vendors work in the creditor rights industry, not all are equal. What distinguishes an... Continue Reading

Date posted09/25/2024


Law Schools Pilot Initiative
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Law Schools Pilot Initiative

Earlier this month, with the generous help of NCBA members Joy Jackson, CEO of Faber & Brand, L.L.C. and David J. Weimer, Chief Compliance Officer, Kramer & Frank, P.C., we set out to launch an initiative to educate law students on the practice of creditors rights. The goal is to launch a... Continue Reading

Date posted09/11/2024


Credit Card Charge-Offs and Delinquencies Increased to More Than a 12-year High
Credit Card Charge-Offs and Delinquencies Increased to More Than a 12-year High

According to Federal Reserve’s Q2 Data By Joel Rosenthal, ProVest Vice President, Head of Credit Collections Business Development & Client Relations Credit card charge-offs and credit card loan delinquencies continue to be at a more than 12-year high, according to the Federal... Continue Reading

Date posted08/27/2024


Navigating Workforce Challenges: Unlocking Innovative Solutions for Law Firms and Agencies
Navigating Workforce Challenges: Unlocking Innovative Solutions for Law Firms and Agencies

By Brandon Speaks, Senior Vice President, Provana The past four years have brought a whirlwind of change to the workforce, presenting both challenges and opportunities for organizations, especially for law firms and agencies. Balancing client performance expectations, maintaining operational... Continue Reading

Date posted08/13/2024