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Who's Targeting Legal Collections, and How to Stay Ahead of Them
Who's Targeting Legal Collections, and How to Stay Ahead of Them

Not every cyberattack is immediately obvious. Some can appear legitimate on first view, and that’s what the attacker aims for: a fake RFP or invoice sent from a trusted vendor's hacked email account, just waiting for a click. Others are far bolder and tailor their attacks for a specific type of comp Continue Reading

Date posted10/22/2026


When a Judgment Isn't Enough
When a Judgment Isn't Enough

Debt collection compliance has traditionally been organized around a clear line: third-party collectors and debt buyers carry one set of obligations, and original creditors collecting their own accounts carry another, lighter set. That line is about to move. New York City's Department of Consumer an Continue Reading

Date posted10/22/2026


AI at Intake: A Practical Starting Point for Collection Law Firms
AI at Intake: A Practical Starting Point for Collection Law Firms

Artificial intelligence is generating no shortage of attention across the legal industry. But for collection law firms, the more useful question isn't what AI may someday do — it's where AI can solve practical problems today. One of those problems begins at intake. Continue Reading

Date posted09/13/2026


How one law firm rebuilt recovery around understanding each account
How one law firm rebuilt recovery around understanding each account

For most of the last fifty years, firms that collect consumer debt have worked an account based on a few facts: the balance, the days past due, a phone number, a name in a queue. Recovery meant working that queue by phone, one call at a time, and litigating what didn't resolve. Firms worked this way Continue Reading

Date posted09/13/2026


Consumers built more payment plans than staff over the past 12 months
Consumers built more payment plans than staff over the past 12 months

Artificial intelligence is generating no shortage of attention across the legal industry. But for collection law firms, the more useful question isn't what AI may someday do — it's where AI can solve practical problems today. One of those problems begins at intake. Continue Reading

Date posted09/13/2026


Q2 2026 Credit Card Charge-Offs Tick Higher
Q2 2026 Credit Card Charge-Offs Tick Higher

Newly released Q2 2026 data show a slight increase in credit card charge-offs, while delinquency rates edged lower. Continue Reading

Date posted08/27/2026


Getting client approval for Voice AI agents: Lessons from Prodigal
Getting client approval for Voice AI agents: Lessons from Prodigal

Prodigal has supported AI-agent approvals across three of the largest debt buyers and several leading national lenders. Those reviews have given us a clear view of the questions compliance, legal, security, risk, and vendor-management teams ask before approving AI. Continue Reading

Date posted08/3/2026


Beyond Compliance
Beyond Compliance

For some, compliance is viewed as a requirement to satisfy—a policy to follow or another box to check. At ProVest, we see it differently. Continue Reading

Date posted07/20/2026


Your paralegal isn't the bottleneck. Your process server model might be.
Your paralegal isn't the bottleneck. Your process server model might be.

Most firms track what they spend on service of process itself. Managing it is a different story, and one that doesn’t always get measured. Continue Reading

Date posted07/20/2026


H.R. 3213 Gains Momentum in Congress
News,
H.R. 3213 Gains Momentum in Congress

H.R. 3213: Restoring Court Authority Over Litigation Act Included in House CFPB Reform Package as Rep. Fitzgerald Presses for Congressional Action Continue Reading

Date posted07/20/2026


NCBA 2026 Scholarship Winner: Sofia Pallares
News,
NCBA 2026 Scholarship Winner: Sofia Pallares

NCBA 2026 Scholarship Winner: Sofia Pallares We're excited to announce that Sofia Pallares has been selected as the 2026 NCBA Scholarship recipient, generously sponsored by Barron & Newburger Foundation. Sofia will be attending the University of Michigan and has graciously granted permission... Continue Reading

Date posted06/9/2026


Rethinking Pre-Litigation Debt Collection Strategies for a Digital-First Era
Rethinking Pre-Litigation Debt Collection Strategies for a Digital-First Era

Pre-litigation debt collection strategies are undergoing a structural transformation driven by digital engagement, regulatory expectations, and shifting consumer behavior. Continue Reading

Date posted06/8/2026