2021 Spring Conference Agenda

Subject to Change

Join us for the 2021 Spring Conference in Orlando!

Tuesday, May 18

8:00 a.m.-2:00 p.m.

Golf Tournament & Lunch

Join your fellow attendees for a pre-conference golf tournament. The cost per golfer is $180 and includes lunch after. You can sponsor a foursome and choose your golf partners. All golf sponsorships support the Advocacy Support Fund.

Learn more & Register

12:00 p.m.- 6:00 p.m.

12:00 p.m.- 6:00 p.m.

Registration Desk Open

Exhibitor Set-up

3:00 p.m.-5:00 p.m.

NCBA Board Meeting

Wednesday, May 19

8:30 a.m.-4:30 p.m.

Registration Desk Open

9:30 a.m.-4:30 p.m.

9:30 a.m.-4:30 p.m.

10:00 a.m.-11:00 a.m.

MAI – Progress, Problems and What's Next

The NCBA successfully lobbied for the removal of the MAI “Safe Harbor” from the CFPB’s final rule, but we are far from putting this concept out to pasture. This session will explore recent case law and what you need to be aware of when dealing with potential MAI issues, liability, and what may be on the horizon.

Speakers: Lauren Burnette, Messer Strickler, Ltd.; Manny Newburger, Barron & Newburger, P.C.; Andrew Schwartz, Gordon Rees Scully Mansukhani, LLP

11:00 a.m.-11:15 a.m.

Break in Exhibit Hall

11:15 a.m.-11:45 a.m.

Open Client Group Meeting

With AACANet

11:45 a.m.-12:45 p.m.

Lunch in Exhibit Hall

12:45 p.m.-1:45 p.m.

Creditors Rights Law Firm Websites

Most law firms have consumer-facing websites. Learn how your website can be a revenue generator and compliant at the same time. Topics we will be cover in this session  include: payments, required notices, ADA and Reg E compliance.

Speakers: Scott Morris, Tromberg, Morris & Poulin; Dara Tarkowski, Actuate Law

1:55 p.m.-2:55 p.m.

Electronic Communication with the Consumer-Texting and E-mail

Most consumers prefer electronic communications and Reg. F laid down the framework for doing so, but will/can creditors rights law firms start using this technology? This session will explore how e-mail and texting are treated in the CFPB’s Final Debt Collection Rule, how to remain compliant, and avoid related pitfalls.

Speakers: Leslie Bender, Clark Hill PLC; Stefanie Jackman, Ballard Spahr LLP; Brit Suttell, Barron & Newburger, P.C.

2:55 p.m.-3:15 p.m.

Break in the Exhibit Hall

3:15 p.m.-4:30 p.m.

General Session

5:00 p.m.-6:00 p.m.

Outdoor Defense Bar Reception

Thursday, May 20

8:00 a.m.-4:30 p.m.

Registration Desk Open

8:00 a.m.-4:30 p.m.

8:15 a.m.-9:00 a.m.

Breakfast in Exhibit Hall

8:15 a.m.-4:30 p.m.

9:00 a.m.-10:00 a.m.

Bona Fide Error Defense

The bona fide error defense requires a showing that the debt collector: (1) violated the FDCPA unintentionally; (2) the violation resulted from a bona fide error; and (3) the debt collector maintained procedures reasonably adapted to avoid the violation. Over the past year there have been Court decisions that address this important issue. Learn how these cases provide insight on how our member firms can and cannot use this concept to insulate themselves from liability.

Speakers: June Coleman, Messer Strickler, Ltd.; Andrew Parker, Parker Daniels Kibort LLC; Dave Schultz, Hinshaw & Culbertson, LLP

10:00 a.m.-10:15 a.m.

Break in Exhibit Hall

10:15 a.m.-10:45 a.m.

Client Group Meeting - by invitation only

With TRAKAmerica

11:00 a.m.-12:00 p.m.

Consumer Complaints

While it is difficult to please everyone all the time, how you handle consumer complaints can affect the way your practice is perceived by regulators, clients, and the general public. The CFPB recently put a spotlight on how regulated entities respond to those complaints.  Under more scrutiny than ever it is important that NCBA members evaluate their consumer response processes before a regulator comes knocking on your door. In this session learn how to prepare the appropriate responses, properly track complaints, and when and how to follow-up and involve your clients. 

Speakers: Amy Mertz Brown, Gurstel Law Firm P.C.; Manny Newburger, Barron & Newburger, P.C.

12:00 p.m.-1:15 p.m.

Lunch in Exhibit Hall

1:15 p.m.-2:15 p.m.

Client Group Meeting - by invitation only

With LCS Financial Services

2:20 p.m.-3:20 p.m.

Model Validation Letter

The CFPB Final Debt Collection Rule provided a Model Form Validation Notice and a safe harbor for 1692g claims for debt collectors who choose to use it.  What could possibly go wrong? Presenters will breakdown the benefits and challenges the CFPB’s Model form provides and how practitioners can implement these changes. (How to handle against State level requirements (i.e. CA Rosenthal, NY DFS and DCA, etc.)

Speakers: Joe Messer, Messer Strickler, Ltd.; Nicole Strickler, Messer Strickler, Ltd.

3:20 p.m.-3:35 p.m.

Break in Exhibit Hall

3:35 p.m.-4:15 p.m.

Model Validation Letter - Breakouts

5:00 p.m.-6:00 p.m.

Outdoor Reception

Friday, May 21

8:00 a.m.-12:00 p.m.

Registration Desk Open

8:30 a.m.-11:45 a.m.

8:30 a.m.-9:15 a.m.

Breakfast in Exhbit Hall

9:15 a.m.-10:15 a.m.

Telephone Communications

Communicating with consumers via telephone calls has always been a critical segment of the creditors rights law firm process. Learn how the CFPB’s Final Debt Collection Rule treats telephone communications with consumers, including voicemail, Limited Content Messages, call cap tracking, and everything your firm needs to know before you make that call.

Speakers: Steve Turner, Lewis Brisbois Bisgaard & Smith; Jamie Wozman, Lewis Brisbois Bisgaard & Smith

10:15 a.m.-10:45 a.m.

Break in Exhibit Hall

10:45 a.m.-11:45 a.m.

Defense Bar Current Case Law Roundup

From Standing to UDAAP and everything in between, Courts have been called on to interpret the FDCPA and how Creditors Rights Firms apply these concepts. Hear from the attorneys that defend attorneys, collection agencies and creditors discuss the details of current case law and how these cases guide our member law firm practices.

Speakers: Wes Boyd, Resurgent Capital Services; Peter Siachos, Gordon Rees Scully Mansukhani, LLP; Mitch Williamson, Barron & Newburger, P.C.

Our Sponsors

Diamond Industry Partner

Gold Industry Partners


Silver Industry Partner

Conference Sponsors


Defense Bar Sponsors

Barron & Newburger, P.C.

Hinshaw & Culbertson, LLP

Marshall Dennehey

Messer Strickler, Ltd.

The Law Offices of Ronald S. Canter, LLC

Law Firm Directory

Creditors Rights attorneys are experienced professionals. They work as partners with creditor clients to attain and enforce legal judgments and, just as important, help consumers maintain the privileges associated with positive credit.

Law Firm Directory


NCBA Buyers Guide

Find the products and services you need to perform your work and run your law firm more efficiently and effectively. Are you a service provider? Get your business listed in the guide for free, or get an enhanced listing and more exposure.

NCBA Buyers Guide


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