CFPB Consumer Complaint Database-Debt Collection Trends and Insights
Please note: you MUST be confirmed as an NCBA member to register for this event. If you are an NCBA member, please log in to access the registration link.
NCBA is proud to present an educational webinar opportunity on the CFPB’s Consumer Complaint Database. Scott Steckel with the CFPB’s Office of Consumer Response, will walk us through the many aspects of the database and share insights, debt collection trends and concepts on how this data is gathered and what practical information NCBA members can learn from this database.
Our speaker, Scott Steckel is the Stakeholder Engagement Program Manager at CFPB's Office of Consumer Response.
Scott is responsible for Consumer Response's relationships with complaint process stakeholders, with a focus on financial industry participants and their trade associations. Scott works to ensure interactions with these stakeholders aligns with CFPB priorities and creates opportunities to continually improve the effectiveness of the Bureau’s work to collect, monitor and respond to consumer complaints about financial products and services.
Before joining the Bureau in 2011, Scott worked at the FDIC's Division of Resolutions and Receiverships where he was certified in FDIC Claims Regulations. Prior to his service with the FDIC, Scott was a banker and mortgage lender for more than 20 years. His management level experience includes residential construction lending, consumer and mortgage loan underwriting and wholesale/correspondent mortgage banking.
CLE is not offered for this event.
Please note, you MUST be confirmed as an NCBA member to register for this event. If you are an NCBA member, please log in to access the registration link.