Digital 101: A Practical Guide to Modernizing Debt Collection for Law Firms
Legal Learning Webinar
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Are you ready to move beyond paper and phone calls but unsure where to start? This webinar is designed specifically for lawyers and law firms exploring the shift to digital debt collection. Our presenters will break down the benefits, dispel common myths, and provide a practical roadmap to help you take the first steps—safely and compliantly.
Learning Objectives:
1. Understand Key Digital Terms: Learn essential digital terms such as inboxing rate and domain reputation.
2. Evaluate Digital Tools: Gain insights into how to assess various digital tools for debt collection.
3. Legal and Compliance Considerations: Receive expert advice on legal and compliance aspects of digital debt collection.
4. Streamline Operations: Discover ways to enhance operational efficiency through digital methods.
5. Improve Consumer Engagement: Explore strategies to better engage consumers using digital platforms.
6. Meet Modern Client Expectations: Understand how to meet the evolving expectations of clients in the digital age.
Whether you're looking to streamline operations, improve consumer engagement, or meet modern client expectations, this session will equip you with the legal knowledge and confidence to begin your digital transformation.
CLE PENDING
Speakers: Lauren Valenzuela, General Counsel & Chief Compliance Officer, TrueML Products and David Weimer, Partner & Chief Compliance Officer, Kramer & Frank, P.C.
Lauren Valenzuela
TrueML Products
Lauren Valenzuela, General Counsel and Chief Compliance Officer of TrueML Products and TrueML Shared Services, is a thought leader in the fintech industry. With over a decade of experience in legal and compliance leadership roles, Lauren is known for her creative collaboration and recognized expertise in the ARM space. She has presented and written compliance commentary for insideARM, ACA International, AccountsRecovery.Net, California Association of Collectors (CAC), Receivables Management Association International (RMAI), and Receivables Info. Lauren was recognized as a Top 50 Receivables Professional and a Top Women Leader in Accounts Receivable in 2019 by Receivables Advisor, and as a "Move Maker" in 2023 by Women in Consumer Finance. She is also a Certified Receivables Compliance Professional by RMAI.
David Weimer
Kramer & Frank, P.C.
David is the Chief Compliance Officer of Kramer & Frank, P.C. NARCA's first president, Don Kramer, started the firm in 1975. K&F exclusively represents creditors in Kansas, Missouri, Illinois and Arkansas. David joined the firm in February 1988.
In addition to his involvement in NCBA, David has been active in his state creditors bar association, Missouri Creditors Bar, Inc., since its inception in 2010. He has served as an at-large board member, twice as Vice President-CLE, and twice as the President. He has participated in the NCBA SCBA Forum since 2016.
As K&F’s Chief Compliance Officer since June 2010, David drafted all of the firm’s policies and is responsible for approval of all of its procedures and work instructions, as well as its internal and external audit functions and the training of firm personnel. He advises the firm’s Management Committee on needed and contemplated policy changes. As a practitioner, he has tried hundreds of debt-collection and related lawsuits, and has defended both law firms and collection agencies in consumer-protection lawsuits.
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CLE Information
National Creditors Bar Association is a national provider of legal educational content. NCBA’s goal is to provide its members with as many opportunities as possible to earn Continuing Legal Education (CLE) credits. Some NCBA webinars state that they are pending approval. If a webinar is pending approval, it means that NCBA’s education staff is awaiting confirmation of approval for CLE credit from the accrediting body of a particular state; it should be noted that individual states have different response and approval rates. NCBA expects that the course will be approved for the credit amount and type listed, but approval is not guaranteed. An attorney can still take the course at their own discretion, though.
It is not uncommon for a course which is pending approval to not be approved until after the webinar has taken place. Once an official decision notice arrives from the state, NCBA will notify attorneys who have completed the course as soon as possible via email, and will re-issue any certificates of completion to reflect the updated state reporting numbers. However, it is recommended that attorneys do not view webinars that are pending approval close to their CLE deadline, as NCBA cannot guarantee that a course will be approved in time.
National Creditors Bar Association will seek MCLE accreditation, with the assistance of the ABA MCLE, for this webinar. NCBA will seek General CLE credit hours in 60-minute-hour states, and in 50-minute states, subject to each state’s approval and credit rounding rules. States typically decide whether a program qualifies for MCLE credit in their jurisdiction 4-8 weeks after the program application is submitted. For many live events, credit approval is not received prior to the program. A link for CLE requests will be provided to webinar attendees who have met the attendance and engagement requirements.