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2019 Spring Conference - Important Information

National Creditors Bar Association

2019 Spring Conference

Hilton Minneapolis | Minneapolis, MN | May 15-18, 2019


Minneapolis is served by Minneapolis-St. Paul International Airport (MSP). MSP served more than 38 million passengers in 2017. It is the 16th busiest U.S. airport for passengers and 15th for aircraft operations. It's also a base for hometown carrier Sun Country Airlines and Delta Air Lines' second largest hub. Learn more at

Taxi service from MSP to the Hilton Minneapolis Hotel: The 12 mile ride between the airport and hotel takes an average of 20-30 minutes.

SuperShuttle offers transportation between the hotel and the airport. Discounted online reservations can be made here


Self-parking is available for $20.00 per day at the Mar-Ten Parking Ramp near the hotel. 

Valet parking is available at the hotel for $40.00 per day. In/out privileges, as well as secured and covered options, are available.

All parking options are based on availability.


All NCBA Conference events are business casual.


Average Minneapolis temperatures for mid-May are high 70 / low 50. The average rainfall for the month of May is 3 to 4 inches.


We are super excited to be going to Minneapolis in 2019 and we hope you are too! Did you know that The Wall Street Journal released a 2018 travel guide with 10 "hot destinations for adventurous sophisticates, curious foodies, and deep-pocketed beach bums", and Minneapolis was #4? Check it out here! It's also a great place to eat & drink, shop, explore the outdoors, and play!  


National Creditors Bar Association (NCBA) is committed to providing a safe, productive, and welcoming environment for all meeting participants at NCBA meeting-related events.  “NCBA meeting-related events” includes, but is not limited to, NCBA conferences and events, and events held in conjunction with NCBA conferences and events. “Participant” and “participants” includes, but is not limited to, attendees, speakers, volunteers, exhibitors, meeting guests, NCBA staff, and service providers at NCBA meeting-related events.

NCBA expects all participants to understand and follow attendance policies. These expectations apply to all NCBA meeting-related events.


NCBA requests that venues provide a reasonably safe environment for meeting participants. We ask that all participants report any questionable activity to any NCBA and venue staff, including security, for immediate action. No concern is too small – if you see something, say something. Guidelines for personal safety and security include:

  • Be aware of your surroundings at all times.
  • Regardless of where you are, use the buddy system when walking to and from the conference location and networking event locations – especially during early or late hours.
  • Don’t wear your meeting badge on the street. Take it off as soon as you leave the venue.
  • Don’t carry a lot of cash or credit cards.
  • Don’t leave personal property unattended anywhere, anytime.
  • In an emergency, you should ask any NCBA staff member or the venue security staff to help you.

At many NCBA networking events, both alcoholic and non-alcoholic beverages are served. Only adults at least 21 years old may drink alcoholic beverages. By accepting alcoholic beverages at NCBA events, participants are affirming that they are legally permitted to drink, agreeing to drink responsibly, and agreeing to not operate a vehicle or engage in any other unsafe conduct while under the influence. NCBA and conference host site event staff have the right to deny service to participants and may request a participant to leave the event at any time for any reason.

  • Harassment, intimidation, or any unlawful discrimination in any form.
    • Examples of unacceptable behavior and prohibited discrimination may include, but are not limited to:
      • offensive and unwelcome comments or actions related to gender, gender identity or expression, age, sexual orientation, disability, physical appearance, body size, race, religion, national origin, political affiliation,
      • inappropriate use of nudity and/or sexual images in public spaces or in presentations, or
      • threatening or stalking any participant.
    • Examples of unacceptable behavior and prohibited harassment may include, but are not limited to, the following:
      • Physical conduct:
        • Physical violence, including sexual assault
        • Unwelcome physical contact or inappropriate touching
        • The use of threats or rewards to solicit sexual favors
      • Verbal conduct:
        • Comments or insults based on appearance, age, private life, etc.
        • Sexual comments, stories or jokes
        • Sexual advances
        • Repeated and unwanted social invitations for dates or physical intimacy
        • Condescending or sexist remarks
        • Sending sexually explicit messages (by phone, text, computer, tablet or email
      • Non-verbal conduct:
        • Display of sexually explicit or suggestive material or images
        • Sexually-suggestive gestures
        • Whistling or “cat calling”
  • Any abuse, including physical, verbal or non-verbal abuse, of any participant, including threats of such conduct.
  • Disruption of presentations at sessions, in the exhibit hall, or at any events organized by NCBA at the meeting venue, hotels, or other NCBA-contracted facilities.

If you or anyone else is in immediate danger at any time, please contact local law enforcement (by calling 911) and immediately notify venue staff, including security.

If you or anyone else is the subject of unacceptable conduct, please contact any of the NCBA staff below.

NCBA has zero tolerance for any form of discrimination or harassment, including sexual harassment. If you experience or observe harassment or hear of any incidents of unacceptable behavior, NCBA asks that you please inform any of the following so that we can act.

All reports will be treated seriously and promptly. Incidents will be handled with respect for the privacy of those making the report, and will be confidential to the extent practical, given the circumstances. Reports may also be made anonymously. However, providing insufficient information, including witness information, may interfere with the investigation and resolution.

Upon receiving a complaint, the matter may be further investigated by additional NCBA leadership.

If the complaint appears to be of a criminal nature, legal authorities may be notified.

If a person has been found to have harassed another person, any or all of the following may take place:

  • Verbal or written warning
  • Suspension of attendance at NCBA-sponsored events
  • Prohibition of attendance at any future NCBA-sponsored event
  • Removal from NCBA membership
  • Report to the violator’s employer

NCBA has zero tolerance for retaliation either on-site or at a member facility against individuals for reporting unacceptable conduct at NCBA meeting-related events.


National Creditors Bar Association requires all delegates to properly display their name badge at all conference sessions and events. Official conference badges are required to gain access to all Conference activities including meetings, events and sessions on Wednesday, Thursday, Friday and Saturday. This includes Credit Grantor/Client Meetings, the Exhibition Hall, General Sessions, breakout sessions, networking events, meals and social events. Conference badges support networking and community building which is an integral part of the National Creditors Bar Association Conference experience. Conference management reserves the right to deny access to any persons not wearing an official Conference badge.  


New to National Creditors Bar Association? Have questions about the Conference, participating in NCBA, member benefits, using the mobile event guide or website? A National Creditors Bar Association staff member is here to help. The Conference Information Desk is conveniently located adjacent to the Conference Registration Desk.  


National Creditors Bar Association is applying for CLE with those states that require CLE credits for their licensed attorneys. The amount of credit varies from state to state. All attendees will receive a CLE Attendance Record form they will submit to National Creditors Bar Association at the conference or within two weeks following the conference.  Attendees will, in turn, receive Certificates of Attendance either at the completion of the conference or via email.  


Please bring all items to the Conference Registration Desk. National Creditors Bar Association Management will then turn items over to hotel security at the conclusion of the conference.  


The UPS Store Business Center is located in the Hilton Minneapolis Convention Center. Click here for package shipping instructions. Call 612-335-6295 for more information.


National Creditors Bar Association is happy to assist you with any special needs or requirements you may have. Visit the Conference Registration Desk and a staff member will help.    


Get the most out of the Conference by participating in one or more of the Conference social events. These events encourage networking with conference attendees and exhibitors, facilitating connections in an informal and fun setting. Included with a full conference registration is the Wednesday Welcome Reception, Friday and Saturday Breakfasts, Thursday and Friday Lunches, Thursday’s Reception in the Exhibit Hall, and the Friday Night Special Event.

Guests of registrants may also participate in Conference social events with the purchase of a Social Guest Ticket. Tickets may be purchased in advance. Social guests Include spouses, significant others, or family members who do not work in the collections field or your business in any capacity. Social guests must accompany a full conference attendee. Please refer to the agenda page, or in the agenda on the conference app, or stop by the Conference Registration Desk for details.  


National Creditors Bar Association 2018 Fall Conference information and presentation materials will be available for computers, smartphones and tablets online or by downloading the Conference app from your phone’s app store (details to be announced). The easy-to-use Conference App provides the conference agenda, speaker notes and bios, a list of exhibitors, maps and more. Personalize your Conference App – find an event and add it to your Personal Schedule and save your favorite Exhibitors/Sponsors or download and print the presentation material. If you need assistance accessing the Conference App, please visit the Conference Registration Desk. 


As part of National Creditors Bar Association’s ongoing educational program, webinars and conference sessions may be recorded, videotaped and photographed. Such recordings, videos and/or photographs may be available online on the NCBA Website and affiliated websites for the benefit of National Creditors Bar Association Members, paid webinar attendees, Conference attendees and for other purposes. They may also appear in conference booklets and other National Creditors Bar Association materials. The marketing of National Creditors Bar Association-branded videos, photographs and recordings will be done through National Creditors Bar Association. By registering and/or attending any National Creditors Bar Association Conference, you agree to be videotaped, photographed and/or recorded. Also, by registering and/or attending any National Creditors Bar Association Conference, you waive all claims for royalties in conjunction with such photographs, videos and/or recordings. Moreover, any video, recordings, or photographs from the event are for NCBA’s use and the participant waives any privacy or other claims based on such.  


The use of any live streaming or recording device, including audio and/or video, and the taking of photographs is strictly prohibited. 


Please be considerate in your cell phone use. National Creditors Bar Association requests that electronic devices be silenced in all sessions as a courtesy to the presenters and to the other attendees. The use of cell phones to take photographs, record videos and/or audios, or to live stream during educational sessions is strictly prohibited.


All content included in presentations or discussed during sessions is presented for educational and general reference purposes only. The views and opinions of the speakers expressed herein are solely those of the speakers and are not indicative of the policies, or opinion of National Creditors Bar Association. National Creditors Bar Association, either directly or indirectly through speakers, independent contractors, employees or members of National Creditors Bar Association provides the Content as a courtesy to be used for informational purposes only. The Contents are not intended to serve as legal or other advice. National Creditors Bar Association does not represent or warrant that the Content is accurate, complete or current for any specific or particular purpose or application. This information is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel. National Creditors Bar Association is the sole owner of the Contents. National Creditors Bar Association hereby grants a limited license to the Contents solely in accordance with the copyright policy provided at By using the Contents in any way, whether or not authorized, the user assumes all risk and hereby releases National Creditors Bar Association from any liability associated with the Content.




These provisions apply to all discussions, both those within formal meeting sessions and any private discussions among participants outside the meeting sessions.

Meeting discussions are intended for the education of participants and to provide a forum for participants to identify and address important trends and issues in the collections industry.  While it is intended that participants will always maintain the tradition of free and open discussion, certain areas must be avoided in discussions:

  1. Pricing issues and practices, whether past, present or future, including terms or conditions of agreements with vendors and terms and conditions of products and programs must not be discussed.
  2. Discussion of business policies, practices and business conditions must be general in nature.
  3. Discussion of volumes, particular customers or practices must be avoided.
  4. No agreements or understandings of any type may be made or discussed as to specific terms, plans and policies for specific contracts or customers. Limitation or prevention of access to any business product, program or service to any group or type of customer must not be discussed.
  5. Past or pending litigation or supervisory exams or related findings or outcomes must not be discussed.

We unequivocally support the policy of competition served by the antitrust laws and intend to comply strictly in all respects with those laws. Accordingly, any activity that intentionally or unintentionally reduces competition or restrains trade is prohibited.


NCBA Conferences involve meetings, round table discussions and breakout sessions among law firms and companies that are often competitors. When competitors meet, they need to be aware of antitrust laws, which are designed to ensure fair competition and prevent activities that are in restraint of trade. While competitors may not discuss certain topics, they may meet and learn about industry developments, new products that help them in their businesses, management issues, best practices followed by members of the industry, and legal, regulatory and legislative issues and challenges. These subjects are the focus of National Creditors Bar Association Conferences. Participants need to be aware of certain competitive issues that should not be discussed. Accordingly, this basic antitrust law overview is being provided to help ensure that conference participants do not violate any antitrust laws. It is not intended to be a comprehensive guide to the antitrust laws; rather, it is to create an awareness of danger areas. However, no legal advice is being provided and NARCA does not assume any responsibility for the accuracy of information conveyed herein and NCBA shall not be liable to anyone who relies on this document and does not assume any liability for the conduct of attendees or speakers at this conference. For antitrust advice, you are encouraged to consult with your own attorney. Additional information can be found on the Federal Trade Commission’s website,


Violations of antitrust laws can result in both criminal and civil liability. The laws are enforced through civil damage actions by governmental authorities and private individuals or companies. Penalties can be severe for both individuals and employers, and include possible imprisonment and fines.

The major antitrust law, the Sherman Act, prohibits agreements or other forms of concerted or joint action with competitors or customers that unreasonably restrain competition. To be illegal, a joint action need not be in the form of a written agreement or even a handshake agreement, but may be inferred from conduct. For example, if two competitors discuss fees and later adopt similar fees, a conspiracy can be inferred.
  1. Agreements with competitors regarding prices or fees for services are prohibited. It does not matter whether prices are increased or decreased, reasonable, uniform, or whether the agreement involves pricing based on a formula. Conditions of service, discounts, or terms are discussions about price. Fees and prices should be arrived at independently. Competitors should never discuss fees or prices.
  2. Agreements among competitors not to offer services to certain customers, or not to buy from certain suppliers or vendors, are considered illegal boycotts. Competitors should not agree about reporting or not reporting information to particular credit bureaus. All decisions regarding whom to service, from whom to buy services or products, and to whom to provide data are independent decisions. Competitors may discuss formats, legal requirements, or quality of service they receive, but should not discuss with whom they will deal.
  3. Competitors should not agree to obtain customers only from certain geographic territories. An agreement to divide or allocate territories, or refrain from soliciting customers in certain geographic areas, violates the antitrust laws. It is also illegal to allocate customers. All potential customers should be fair game for all competitors. Competitors should not talk about who has or gets which customer.
  4. Additional antitrust issues of which participants need to be aware do not involve agreements with competitors, including the Clayton Act, the Robinson-Patman Act, and the Federal Trade Commission Act. In general, customers should not be sold one product or service on the condition that they buy another. This is called an illegal tie-in. Customers should not be forced to deal only with one service provider in an exclusive arrangement. A customer may make the decision to deal with only one company, but an exclusive arrangement should not be a condition to engaging in business. In certain circumstances, discriminating in price to similarly situated customers in the sale of commodities is prohibited.
  5. An exception to discussing issues that it would otherwise be illegal to discuss, are conversations involving the plans relative to attempting to influence legislation or regulations. The discussion must relate to lobbying, campaign contributions, media campaigns, or grass roots activities in an effort to influence legislation. Care should be taken in these discussions, and an attorney should be present. 


In summary, the following should not be discussed among competitors:

  • Pricing and Fees for Services
  • Profit Levels
  • Pricing Formulas
  • Terms of Doing Business
  • Wage Rates of Participant Employees
  • Territorial Allocation
  • Customer Allocation
  • Vendor and/or Supplier Pricing

*Select content reproduced with the permission of Oscar Marquis, principal of the law firm Oscar Marquis & Associates, and Resource Management Systems, Inc.

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