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2017 Spring Agenda

NARCA 2017 Spring Conference

JW Marriott Orlando Grande Lakes | May 17 - 20, 2017

CLE Credit Approval

NARCA Conferences provide a forum to attend cutting-edge educational sessions, earn CLE credits, attend client meetings and network with professionals from creditors rights law firms, clients and credit grantors, buyers and sellers of consumer debt and vendors of innovative products and services.  NARCA Conferences generally attract over 800 attendees.


Exceptional Educational Sessions

NARCA listened to its members to develop the 2017 Spring Conference Education offerings! Attend sessions that are the most relevant to your business and the future of creditors rights.


Click here to view the Spring Conference agenda


Friday Night Special Event: SeaWorld®

Friday, May 19th, 7:00 - 10:00 p.m. (complimentary for all full conference registrants).

An unforgettable Friday Night Special Event awaits NARCA Conference Attendees at SeaWorld®! Enjoy exclusive use of select park attractions including the flying Manta® roller coaster, the only one of its kind in the world, and the adjacent Manta® Aquarium.  Spend some up-close time with bottlenose dolphins at Dolphin Cove®, feed rays, and watch one of the animal ambassador shows. Caricature artists, DJ and Steel Drum Band are on hand too! And of course, there will be a sampling of delicious hors d’oeuvres and fun drinks. 

This event is complimentary for all full conference registrants. Kids under 10 admitted for free (advance registration required). Guest tickets may be purchased in advance at the registration desk. Dress is relaxed casual. Photo ID and name badges are required. Does not include access to entire park.

Transportation to / from the event will be provided.


Special Presenter: Stevenson Carlebach

Friday, May 19 beginning at 9 a.m.

What if you had the opportunity to improve the effectiveness and outcomes of consumer interactions? 

Join Operations Managers, Trainers and Attorneys at NARCA’s Spring conference in Orlando for a full day of education from consultant and associate Harvard faculty, Stevenson Carlebach.

An expert in influence, difficult conversations, negotiation and leadership, Mr. Carlebach will present four sessions that guide attendees through negotiation and influence strategies that can lead to more successful interactions with consumers as well as colleagues.  Through interactive exercises, learn how behaviors can trigger positive and negative reactions in others, how to build trust in difficult relationships and how to develop strategies to deal with particular collection challenges.

Don't miss this important education for you or your staff!


Schedule at a Glance

Wednesday, May 17

Thursday,  May 18

Friday,     May 19

Saturday, May 20

Registration Hours

9:30 a.m. - 9:00 p.m.

7:00 a.m. - 6:00 p.m.

7:45 a.m. - 5:15 p.m.

8:15 a.m. - 12:45 p.m.

NARCA Board Meeting (all NARCA Members are welcome to attend)

2:00 - 5:00 p.m.




Educational Sessions


8:30 a.m. - 5:00 p.m.

9:00 a.m. - 5:00 p.m.

8:30 a.m. - 12:20 p.m.

Exhibit Hall open  7:00 - 9:00 p.m.  8:00 a.m. - 6:00 p.m.     

Client Meetings (Group Meetings)


8:00 a.m. - 5:00 p.m.



Client Meetings (Individual Meetings)

Noon - 5:00 p.m.

8:00 a.m. - 5:00 p.m.



Networking Events:

Charity Golf Tournament

8:00 a.m. Shotgun




Professional Women in the Collection Industry "PWCI" Cocktail Social (Sponsored by RNN Group, Inc.) 5:00 - 6:00 p.m.       

First Timer & New Member Wine & Cheese Reception (Sponsored by the NARCA Board of Directors)

6:00 - 7:00 p.m.




Welcome Reception in the Exhibit Hall (Sponsored by the Defense Bar)

7:00 - 9:00 p.m.




First Timer & New Member Luncheon


Noon - 1:15 p.m.



Practice Group Networking Ice Cream Social (Sponsored by ProVest, LLC)


3:00 - 4:00 p.m.



Happy Hour with the Exhibitors

5:00 - 6:00 p.m.



Bankruptcy Practitioner Reception    6:15 - 7:15 p.m.    
Friday Night Special Event: SeaWorld®



7:00 - 10:00 p.m.


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