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Get Clear About Your Business for Growth and Scale

Posted By Administration, Monday, March 18, 2019

Recorded March 6, 2019

Moving your business toward growth, scale and success is one of the biggest challenges you will face as a leader. Your team needs to be 100% clear on your vision - why you do what you do, where you want to go, and how you’re going to get there - to make it happen. Robin Cole talks with Beth Perl Berman, Compellications™ Speaker, Workshop Leader and Coach, about attracting, retaining and inspiring the right people to execute fully on that vision, and creating cohesive, open and honest teams that will align around your purpose and will excel. 

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Beth Perl Berman, Compellications™ Speaker, Workshop Leader and Coach

Beth is an internationally recognized Speaker, EOS Implementer and Workshop Facilitator. She brings proven tools and process to entrepreneurial companies to pull leadership teams together and gain the traction needed for sustained growth.   

Believing connection is key, she helps you and your people move beyond limits, communicate across generations, and avoid communications SNAFU’s. In real time, Beth helps you crystallize compelling answers to customers’ (and team members’) key questions: WHY Buy from You?”, “WHY Back You?”, and “WHY Stay with You?”  

Known for energizing others, Beth leads high-impact workshops and presentations. She has delivered highly-rated presentations and workshops to:  Vistage, NABOE - National Association for Entrepreneurs and Business Owners, the National Association for Insurance & Financial Advisors (NAIFA), Wells Fargo, American University, the Exit Planning Exchange (XPX), the American Marketing Association, and many leadership organizations, professional groups, and client companies.

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Building an Ethically Strong Organization

Posted By Administration, Monday, January 14, 2019

Recorded January 14, 2019

The media is replete with examples of unethical corporate behavior that has caused many to question the values and ethics that underpin the decision making of corporate elites. In their recently published paper in MIT Sloan Management Review, Professor Catherine Bailey and Associate Professor Amanda Shantz question why these scandals continue, despite the clear moral and financial imperatives for ethical action. And perhaps more importantly, they investigate what can be done to change matters. Drawing on in-depth research of five organizations, they found that although leadership matters in developing an ethical culture, it’s the little things that count. Indeed, what they call “micro-ethical dilemmas” challenge employees at all levels of the organization, and it is how those dilemmas are handled within an organization that dictate the ethical tone of an organization. What can organizations do to ensure that employees across all levels behave ethically? Bailey and Shantz developed the notion of creating a “strong ethical culture,” and articulate the ways in which organizational leaders can work toward cultivating an environment in which employees are motivated to “do the right thing.” 

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Catherine Bailey, King's Business School, King's College London

Catherine "Katie" Bailey is Professor of Work and Employment at King's Business School, King's College London. She is a Fellow of the Academy of Social Sciences, and sits on the editorial board of several highly ranked peer-reviewed journals. Her research focuses on meaningful work, employee engagement and strategic human resource management and she has published a number of books and numerous articles in international journals including the Sloan Management Review, Harvard Business Review and Academy of Management Perspectives. She is much in demand as a speaker on work and employment issues. 


Amanda Shantz, Trinity Business School, Trinity College Dublin

Amanda Shantz is an Associate Professor at Trinity Business School, Trinity College, University of Dublin. Her research interests include work engagement, human resource management, and ethics at work. She has published her work in several outlets, and regularly speaks to managers and human resources departments about her work. Amanda is also an Associate Editor of Human Relations, a Financial Times Top 50 Management journal. 

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Obduskey v. McCarthy & Holthus SCOTUS Oral Argument Synopsis

Posted By Administration, Tuesday, January 8, 2019

Recorded January 8, 2019


On January 7, 2019, NCBA member and Board Parlimentarian Brit Suttell attended the Oral Arguments in the Obduskey v. McCarthy & Holthus case at the United States Supreme Court. Today’s podcast focuses on:

  • Aspects of the case the SCOTUS justices seem to struggle with most in this case and the arguments.
  • Insights on the comments related to states’ rights/interest in governing their own property rights and considering whether the FDCPA would be an unwelcome infringement. 
  • Other on-site perspectives as heard in the courtroom yesterday.


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Brit J. Suttell, Barron & Newburger, P.C.

Brit J. Suttell works in the Pennsylvania office of Barron & Newburger, P.C. She is a member of the firm’s Consumer Financial Services Law Practice Group. Prior to joining the firm, Ms. Suttell was a shareholder at Burton Neil & Associates, P.C., where she served as the firm’s Director of Compliance. In addition to her litigation experience, Ms. Suttell is experienced in the creation, implementation and administration of policies, procedures, and compliance management systems. Her non-litigation experience also includes the handling of regulatory complaints. She has substantial familiarity with multiple consumer financial protection laws, and she has trained collectors and facilitated law firm audits by clients in the financial sector. Ms. Suttell is the President of the Pennsylvania State Creditors Bar. She has been a speaker at programs sponsored by the National Creditors Bar Association as well as the Pennsylvania Creditors’ Bar Association. She has been a guest blogger for the National List of Attorneys.

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Canadian Creditor-Debtor Law

Posted By Administration, Wednesday, December 5, 2018

Recorded November 29, 2018

In this introduction to debt recovery in Canada, Mark Dobosz interviews Frank Spizzirri, counsel with the Canadian law firm AUDAXLAW, to learn the most important similarities and differences between debt recovery in Canada and the US.

Mr. Spizzirri will identify the basic legal framework that American creditors and their advisors should know when dealing with debt recovery in Canada, the first steps that a creditor would take in Canada, settlement and litigation options, what happens after a judgment is obtained, and explain if US money judgments be enforced in Canada.

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Frank Spizzirri, AUDAXLAW

Frank Spizzirri is counsel to the Canadian law firm AUDAXLAW, located in Toronto, Ontario. His practice is centered upon corporate advice, restructurings, debt recovery and dispute resolution. The corporate advisory work includes advising shareholders and directors on such matters as directors’ and officers’ liability and insurance, shareholder disputes, corporate financings, and risk management. His insolvency and restructuring experience includes acting for debtors seeking to restructure their business and operations, acting for insolvency professionals, and acting for creditors seeking recovery. Frank has extensive experience in debt recovery litigation, overturning fraudulent transactions, and shareholder disputes, as well as complex commercial matters. He is certified by the Law Society of Ontario as a specialist in bankruptcy and insolvency law. 

Frank is a prolific writer and speaker. He has spoken at and chaired many programs on bankruptcy and insolvency, debt recovery and commercial litigation in Canada and the United States. He has written numerous articles on insolvency and debt recovery and has published a book on Canadian insolvency law through the American Bankruptcy Institute (ABI). 

Frank was called to the Ontario Bar in 1995. He is the current Chair of the Insolvency Law Section of the Canadian Bar Association and a past Chair of the Insolvency Law Section of the Ontario Bar Association. Frank is the education director and newsletter editor for the International Committee of the American Bankruptcy Institute as well as a coordinating editor for its monthly  Journal. He is also a member of the National Creditors Bar Association. Frank is fluent in English and Italian.

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What is Law Practice Management Consulting?

Posted By Administration, Friday, November 16, 2018
Updated: Thursday, November 15, 2018

Recorded November 15, 2018

Is your firm struggling to keep up with technology, modernize your marketing strategies, and make more money while collecting less? National Creditors Bar Association has partnered with Red Cave Law Firm Consulting to provide law practice management consulting for NCBA members to address these common struggles firms face. Executive Director Mark Dobosz interviews Red Cave's Jared Correia to learn what law practice management consulting is and can do for your law firm. 

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Jared Correia, CEO, Red Cave Law Firm Consulting

Jared D. Correia, Esq. is the CEO of Red Cave Law Firm Consulting, which offers subscription-based law firm business management consulting services for law firms, bar associations and corporations. Red Cave also works with legal vendors to develop programming and content. Jared is also the COO of  Gideon Software, Inc., which offers intelligent messaging and predictive analytics software built exclusively for law firms. A former practicing attorney, Jared has been providing services to lawyers and law firms for over a decade. He is a regular presenter at local, regional and national events, including  ABA TECHSHOW. He regularly contributes to legal publications, including his column, ‘Managing,’ for Attorney at Work, his ‘Law Practice Confidential’ advice column for Lawyerist and his column for Above the Law focused on the legal technology startup community. Jared is is the host of the Legal Toolkit podcast on Legal Talk Network.  Jared also teaches for Concord Law School, Suffolk University Law School, Solo Practice University and Becker College. He loves James Taylor, but respects Ron Swanson; and, he tries to sneak Rolos when no one is looking.

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The Challenges Faced by Women in Consumer Finance

Posted By Administration, Monday, November 5, 2018

Recorded November 5, 2018

NCBA Associate Executive Director Robin Cole talked to Amy Perkins, Chief of Content & Industry Intelligence at insideARM about the upcoming  Women in Consumer Finance conference to be held December 10th - 12th in Baltimore, Maryland. The conference will focus on some of top challenges women in the industry are facing, and how they can overcome them in their workplace and careers. Robin, along with NCBA Past-President Joann Needleman with Clark Hill PLC, Heather J. Bentley with Citizens Bank, and Rhonda L. Nelson with Severson & Werson, will be leading a session titled Storytime: Just Freaking Own It Already!

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Robin Cole, Associate Executive Director, National Creditors Bar Association

Robin Cole is the Associate Executive Director of National Creditors Bar Association (NCBA), where her responsibilities include oversight of recruitment and retention of members, member relations, internal and external marketing and overseeing operations, as needed. Previously, Robin was an Escrow Officer and District Manager for a Fidelity National Title subsidiary, where she was responsible for the largest closing the company had done to date - $64 million. During the refi boom and housing bubble in Florida in the 90s and following her two daughters’ births, Robin negotiated a flex schedule with Fidelity, which was a first for the national company. Her work ethic is what got her request taken seriously however, she credits her mentors in the company and their willingness to try something new to help a sister out, that helped to make the transition a success.

Amy Perkins, Chief of Content & Industry Intelligence, insideARM

Amy is a collections and recovery veteran with twenty years of collections and recovery experience. She has intentionally steered her career in a way that has gained her experience in all facets of the business; operations, strategy, risk and compliance. Over half of her career has been focused on strategy and pushing the envelope to modernize the collections approach and improve the customer experience. Amy currently serves as an industry ambassador with insideARM, as the Co-Executive Director of the Consumer Relations Consortium and Innovation Councils, as well as leading annual leadership summits aimed at advancing the industry. 

Amy started her career at NCO Group, where she ultimately led all aspects of call center operations; managing performance and client relationships. She went on to work for Bank of America for eight years in a variety of executive leadership roles across credit card collections and recovery.  Before joining insideARM, Amy spent four years leading enterprise collections strategies for all products at Citizens Bank.

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Getting Ready for Trial

Posted By Administration, Friday, November 2, 2018
Updated: Thursday, November 1, 2018

Recorded November 1, 2018

In this Creditors Rights In-Depth Podcast, NCBA Executive Director Mark Dobosz talks with David Weimer about the upcoming Litigation Boot Camp on Monday, November 12 at Washington University School of Law in St. Louis, Missouri. The seminar is designed especially for the young or new attorney, or any attorney looking for a refresher in the nuts and bolts of litigating creditor claims. The intensive 6-hour program will cover the entire lifecycle of a claim, including pleading mechanics, pretrial practice, depositions, trial practice, evidence, examination of witnesses, and defensive concerns, all presented by National Creditors Bar Association’s faculty of experienced trial attorneys. Attendees may earn six (6) CLEs credits.

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David Weimer, Vice President & Chief Compliance Officer

Kramer & Frank, P.C.

David Weimer is Vice President & Chief Compliance Officer at Kramer & Frank, P.C. in Kansas City, Missouri, and a member of the Compliance Professionals Forum. Since 1991, his practice has included the FDCPA, the FCRA, the TCPA, HIPAA, creditors’ rights, various other consumer protection statutes, and, more recently, the CFPB and UDAAP. He has defended law firms and collection agencies against consumer protection claims. He is a member of the Missouri Bar, the Bars of the U.S. District Courts for the Western District of Missouri and the District of Kansas, and the U.S. Circuit Courts for the Eighth and Tenth Circuits. He is also a member of NCBA, serving as Co-Chair of the By-laws Committee, and on the Professional Standards Committee. He is the current President of Missouri Creditors Bar, Inc.

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The Psychology of Collections

Posted By Administration, Wednesday, October 17, 2018

Recorded October 17, 2018

In this Creditors Rights In-Depth Podcast, James Todd introduces us to the world of psychology as it applies to the creditors rights recovery process. James and NCBA Executive Director Mark Dobosz will discuss issues surrounding (1) personality types and their relationship with consumer debtors, (2) what behavioral patterns may arise therefrom when faced with the circumstances of the collections process, as well as (3) some common coping mechanisms and solutions for positive outcomes.

This podcast will look at:

  • A brief overview of the nine enneagram personality types
  • The relationship between these personality types and financial stability - or lack thereof
  • A few common coping / defensive mechanisms associated with these personality types when suddenly thrust into an unfamiliar realm (e.g. the legal world, court hearings, etc.)
  • Recognizing and attaching debtor actions to their respective personality types
  • Short and simple tips on interactions with those types


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James J. Todd, Managing Attorney, Litigation, Recovery & Collections

Gerner & Kearns Co., L.P.A.

James J. Todd manages the Litigation, Recovery, & Collections group at the firm Gerner & Kearns Co., L.P.A., where he represents lenders in state and federal court in both consumer and commercial recovery and litigation matters. His experience includes representation of numerous financial, healthcare, and government entities from the earliest stages of the litigation process all the way through appellate matters. 

Jim has lectured on FDCPA and creditors’ rights matters for the National Business Institute and Lorman Institute, and authored several articles on the current regulatory and compliance evolutionary impacts on the financial industry.

Jim grew up in Tennessee, where he met his wife Kimberly, a Cincinnati-area native. After college they moved to the Cincinnati area, where he graduated from Chase College of Law in 2012, becoming licensed to practice in Indiana, Ohio, Kentucky, and Michigan, along with several federal and appellate courts. Jim and his wife reside in Northern Kentucky with their two sons, Jack and Sam. When not representing his clients, his focus continuously remains on his family with the personal motto “I am a husband and father first, attorney second.”   


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Cybersecurity and Insuring That You Protect Your Business

Posted By Administration, Monday, September 24, 2018
Updated: Wednesday, September 19, 2018

Recorded September 19, 2018

Unfortunately, data breaches and other cyber-crimes are no inherent challenges of doing business in any industry. In the past few years, data breaches have resulted in major fines, legal fees and headaches – for not just large organizations but small businesses and professional services firms as well. No business is completely immune from being hacked or getting a virus. It has been reported that 55% of small businesses have experienced a data breach and that 53% have had multiple breaches?1

Data breaches can damage more than just your small-business computer system – it also can damage your reputation and put your clients and/or employees at risk.

This podcast will look at

  • Why is it necessary for firms carry Cyber coverage in this day and age?
  • How does Cyber Insurance differ from other lines of coverage, such as Professional Liability?
  • How has Cyber Insurance evolved and where do you see it going in the coming years? 


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Mike Shea, President, Shea Barclay Group

Mike is a native of Tampa and second generation insurance agent. Mike is a 2004 graduate of the Florida State University College of Business with a Bachelor’s degree in Finance. After a brief career in the banking industry, Mike accepted a sales position at Thaxton Barclay Group. The firm, at the time, specialized solely in professional liability for law firms.

Prior to coming on board, Thaxton Barclay Group consisted only of two partners, with no employees, operating only in Florida. Mike was responsible for the firm’s geographic expansion and quickly grew our client base on a national level. 

 In July of 2012, Mike acquired a majority interest in Thaxton Barclay Group and took over as President. As President, Mike has expanded the operations through new product implementation, various association engagements and additional sales associates. The firm’s growth continues to be ahead of most industry metrics.

Today, Shea Barclay Group, formerly Thaxton Barclay Group, maintains 1,000+ clients in over 30 states. 

Mike has spoken on many topics related to law firm risk management through local and state bar associations, as well as, state trial lawyer associations. He has had articles on law firm risk management published in multiple periodicals. 

Mike is a former board member of Junior Achievement of Hillsborough County.  He has also maintained a committee position with the Hillsborough Education Foundation.  Currently, Mike serves on the Tampa Downtown YMCA Advisory Board.  Mike is a graduate of the 2006 Tampa Connection Class. Mike is married to the former Leila Pallardy and has two young boys, Reilly (2) and Braden (new born). 


Harrison Tropp, Advisor, Shea Barclay Group

Harrison Tropp is a native of Tampa, having graduated from Florida State University with a degree in Political Science. Following graduation, he began work as an advisor for a consulting group representing default law firms. While Harrison’s primary responsibilities pertained to business development, he gained first-hand experience in default services, law firm operations, as well as audit and compliance requirements. He began his tenure at Shea Barclay Group towards the end of 2016 with the primary role of helping default firms with their insurance needs, particularly related to compliance mandated insurance. Harrison’s expertise primarily centers on Professional Liability, Cyber, EPL, and Crime coverages. Harrison currently resides in Tampa, FL with his wife, Molly and dog, George.

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Keys to Building a Better Team

Posted By Jim Podewitz, Thursday, September 20, 2018
Updated: Wednesday, September 19, 2018

Recorded Wednesday, September 19, 2018

Finding people might be easy enough. Finding the top talent who will take your business to the next level is another story. Let’s face it, your people are your business. They’re the heart of what makes your company successful. When you have the right fit, you experience increased profitability, performance and productivity – the three essentials to any successful business.

Join us for our podcast, KEYS TO BUILDING A BETTER TEAM, as we discuss best practices and sound policies around recruiting and retaining the best talent for your business.

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Jill Silman Chapman is a Senior Performance Consultant with Insperity Traditional Employment Solutions. She holds a Bachelor's degree in Journalism from The University of Texas at Austin, a Master's degree in HR Management from Tarleton State University, SPHR and SHRM-SCP certifications, and has 25+ years' experience in the HR and recruiting industry. Ms. Chapman partners with clients in order to recruit and train staff with an emphasis on productivity and performance. Through presentations, webinars and podcasts, she helps businesses find the best talent with the latest in recruitment strategy, talent attraction methods and technology. Ms. Chapman has been quoted as a business expert in such media outlets as The Wall Street JournalThe New York Times and CBS MarketWatch, and has worked with such clients as Marriott, Fox Sports, and

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