Recorded Monday, November 18, 2019
In this podcast, NCBA Associate Executive Director Robin Cole talks with Amy Perkins, President of The iA Institute, about the upcoming Women in Consumer and Commercial Finance Conference. This year's event will take place on December 11-13, 2019 at the Westin Kierland Resort in Scottsdale, Arizona. For more information, visit insidearm.com/women.
Amy Perkins, President, The iA Institute
Amy is a collections and recovery veteran with over twenty years of collections and recovery experience. She has intentionally steered her career in a way that has gained her experience in all facets of the business; operations, strategy, risk and compliance. Over half of her career has been focused on strategy and pushing the envelope to modernize the collections approach and improve the customer experience. Amy currently serves as an industry ambassador with insideARM, as the Co-Executive Director of the Consumer Relations Consortium and Innovation Councils, as well as leading annual leadership summits aimed at advancing the industry.
Amy started her career at NCO Group, where she ultimately led all aspects of call center operations; managing performance and client relationships. She went on to work for Bank of America for eight years in a variety of executive leadership roles across credit card collections and recovery. Before joining insideARM, Amy spent four years leading enterprise collections strategies for all products at Citizens Bank.